At Abbey Taxis we have invested in a system called IVR, this allows a customer who has already registered to book an immediate pickup from up to five different locations.
The process is straight forward, register using the form below and then once we have set up your locations we will send you a confirmation email.
Next time you need a pickup from one of your locations simply dial the number of the fleet required (Bath 01225 444 444, Bradford on Avon 01225 868 111, Chippenham 01249 463 463) and follow the prompts.
If at anytime you wish to speak to an operator just press '0' which you can also do as soon as you are answered by the IVR system if for example you need to make an advance booking or book a six seat vehicle.
Please note that abuse of this system will result in suspension for the telephone number used.
'Ringback' or as some people say 'Callback' has been around for a while now and is a clever way of a driver letting you know they have arrived to pick you up.
The driver presses a button on their Data Terminal in the car and this sends an automated radio message back to the office where a computer dials your number and rings for a short period.
This system is great for making passengers aware the car has arrived especially if you are being picked up in a location where it is difficult to stop outside.
At Abbey Taxis we use telephone recording equipment to monitor booking details. This can be helpful in the event that errors occur.
The call information is collected and stored on a dedicated PC; to ensure your privacy this system is only accessed by the Office Manager.
Bookings can be cancelled and amended as required and you can check to see that your car has been despatched and is on the way to you.
If this facility is of interest to you please email the Operations Manager to arrange.
The use of IT systems has become crucial to the Taxi trade allowing us to track vehicle locations, despatch several jobs simultaneously and hold customer information to speed up future bookings to detail but a few benefits.
The facilities available from technology to the Taxi trade are being continuously improved and working with a Global leader in this sector we are ready to seize new initiatives and opportunities.